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Chapter 4 Features and Enhancements
Page 4-14 Version 4.0 CPSEE_TSP500 User Guide
This document is confidential and proprietary to SER Solutions and is not for external use.
D Nth minute of the day.
E Average Number of In Service Predictive Trunks during that
minute
F Percent of Predictive Trunks available..
G Percent of Trunk Bound condition during that minute.
H Number of samples – typically 60 – 1 per second.
I Average Number of active agents during that minute.
ZZ Trailer message – contains no data.
Trunk Bound Alerts Sent to the SysLogger
A Trunk Bound Alert message can now be sent to the SysLogger.
The TSP keeps track of the how much of each minute was spent in a Trunk
Bound condition. It will then report it to the Syslogger, provided that:
• There is at least one Campaign open.
• The SysLogger flag “Send Trunk Bound Alerts to the TspLogger” is
turned ON.
The reason for the flag is that a TSP may be experiencing Trunk Bound
conditions - but the customer has no intention or addressing it. Or, while
the customer waits for an upgrade to address the Trunk Bound condition,
he may want to suppress the alerts.
The reason for only sending alerts while there is at least one Campaign
open is to suppress these messages during initialization or diagnostic test-
ing.