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Chapter 1 Overview
Page 1-4 Version 4.0 CPSEE_TSP500 User Guide
This document is confidential and proprietary to SER Solutions and is not for external use.
Introduction to the CPSEE_TSP500
The CPSEE_TSP500 Call Processing System combines predictive dialing
with voice recognition techniques and information processing. The
CPSEE_TSP500 currently supports 1152 ports domestically and 1200 ports
internationally, and can be delivered in various configurations
The TSP 500 can support multiple inbound and outbound campaigns up to
ninety-six in total, depending on the adjunct, the actual usable number may be
less. Currently CPSEE_TSP500 supports forty campaigns and Gateway can
support up to sixty campaigns.
The CPSEE_TSP500 distinguishes between busy signals, ring no answers,
number unobtainable tones, fax/modems, disconnects, human voice, and
recorded announcements (answering machines).