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Chapter 9 Intrusion Tone
Page 9-4 Version 4.0 CPSEE_TSP500 User Guide
This document is confidential and proprietary to SER Solutions and is not for external use.
Using Intrusion Tone
• If the INTRUSION keyword is NOT defined in the Dialing Rules file, or
is defined, and set to zero, there will be no Intrusion Tone injected into
calls that are monitored.
• If the INTRUSION keyword is set to one (1), the tone (specified by the
ITONE parameter in the tones.def file) will be injected into calls being
monitored. This includes both two-party calls and conferences that are
being monitored.
• If a Monitor Barges In on a call, the Intrusion Tone will cease while the
Monitor is an active party in the conference.
Example:
!***********************************************
!**************** UK **************************
!***********************************************
!Tone Freq1 Ampl1 Freq2 Ampl2 On Off
DTONE 350 -27 440 0 8000 0
BUSY 400 -37 0 0 375 375
FBUSY 400 -43 0 0 250 250
RING 400 -37 450 0 4000 2000
ITONE 500 -23 0 0 100 5000
!***********************************************
Because playing an Intrusion Tone requires a full conference while monitor-
ing, the TSP feature “Client Monitor” will be deactivated if the INTRUSION
keyword is set to 1. Otherwise, the agent and called party would hear the
Monitor and Client Monitor’s conversation.