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Chapter 7 The TSP Configuration Tool
Page 7-2 Version 4.0 CPSEE_TSP500 User Guide
This document is confidential and proprietary to SER Solutions and is not for external use.
Configuration Tool Overview
The CPSEE_TSP500 Call Processing System combines predictive dialing
with voice recognition techniques and information processing. The
CPSEE_TSP500 is a 1152 port switch that is provided in different configura-
tions.
The CPSEE_TSP500 can support any multiple of inbound and outbound
campaigns with up to forty in total.
The CPSEE_TSP500 distinguishes between busy signals, ring no answers,
number unobtainable tones, fax/modem answers, disconnects and human
voice; any call attempts not answered by human voice (live or recorded) are
terminated. Busy signals and ring-no-answers can be scheduled for redial.
The TSP Configuration tool supports E1 and International. In preparation for
the release of the CPS Enterprise Edition system, the tool updates the neces-
sary TSP Configuration files in the CPS configuration directory and the CPS
Enterprise Edition configuration directory.