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Chapter 4 Features and Enhancements
Page 4-4 Version 4.0 CPSEE_TSP500 User Guide
This document is confidential and proprietary to SER Solutions and is not for external use.
Graceful Campaign Close
The option flag “Let Dials Complete On Campaign Close” has been added
to the Enterprise Edition TSP. Normally, the TSP will drop any dials in
progress when a Campaign Close message is received. This option allows
those dials to complete before closing the campaign.
Connected calls (those calls connected to agents, or announcements), are not
automatically dropped – just those dials in progress.