Filter
Top Products
Table of Contents
CPSEE_TSP500 User Guide Version 4.0 Contents 2
This document is confidential and proprietary to SER Solutions and is not for external use.
Quit...............................................................................................................3-3
Activating the CPSEE_TSP500....................................................................3-3
Admin Terminal ............................................................................................3-4
The TSP Configuration Menu....................................................................... 3-5
Accessing the Dialing Rules.........................................................................3-5
Modifying the ISDN Configuration................................................................3-6
Configuring the Syslog ...............................................................................3-13
Select System Tools...................................................................................3-14
View the Trunks File...................................................................................3-17
Write Configuration to Archive...................................................................3-19
Chapter 4 Features and Enhancements ......................................... 4-1
Introduction .................................................................................................. 4-2
Restarting Protocols.................................................................................... 4-3
Graceful Campaign Close............................................................................ 4-4
Integrated Recording Feature ..................................................................... 4-5
Agentless Campaign - Feature ................................................................... 4-6
Transferring a Call off of the TSP.................................................................4-6
Text-To-Speech (TTS) Messages - Feature ................................................ 4-7
Caller ID Name - Feature............................................................................. 4-8
Example .......................................................................................................4-8
Example .......................................................................................................4-8
Collect DTMF Digits - Feature ................................................................... 4-10
Personnel Ring Back - Feature.................................................................. 4-11
Trunk Features and Enhancements........................................................... 4-13
New Trunk Utilization files - Feature ..........................................................4-13
Trunk Bound Alerts Sent to the SysLogger ...............................................4-14
Billing Codes - Feature............................................................................... 4-15
User Data Features and Enhancements.................................................... 4-16
Sending User Data over ISDN - Feature ...................................................4-16
Support for ISDN protocol DMS250 - Feature............................................4-16
New Country - Feature............................................................................... 4-17
Monitoring Features and Enhancements ................................................... 4-18
Silent Coaching - Feature...........................................................................4-18
Client Monitoring for Conferences -Enhancement .....................................4-19
Client Monitoring for Outbound Remote Stations-Feature .........................4-19
Restricted Monitors - Enhancement...........................................................4-19
Decibel Level Adjustment - Feature ...........................................................4-22
Dialing Features and Enhancements......................................................... 4-23