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TROUBLESHOOTING AND ROUTINE MAINTENANCE
Handling Incoming Calls
Double Ring in FAX/TEL Mode The MFC knows the incoming call is not a fax so it is signaling you to
answer the telephone call. Pick up the MFC handset or answer from an
extension phone and press your MFC’s Telephone Answer Code (default
setting is #51).
Transferring a Fax Call to the MFC If you answered at the MFC, press Start and hang up immediately. If you
answered at an extension phone, press your Fax Receive Code (default
setting is 51). When your MFC answers, hang up.
Custom Features on a Single Line If you have Call Waiting, Caller ID, Call Waiting/Caller ID, Ring Master,
Voice Mail, alarm system or any other custom feature on a single phone
line with your MFC, it may create a problem sending or receiving fax data.
For example: If you are sending or receiving a fax message while a custom
feature signal comes through on the line, the signal can temporarily
interrupt or disrupt the fax data. Brother’s ECM feature should help
overcome this problem. This condition is related to the telephone system
industry, and is common to all devices that send and receive information
on a single, shared line with custom features. If avoiding a slight
interruption is crucial to your business, a separate line with no custom
features is recommended.
Printer Difficulties
Horizontal lines appear in Text or
Graphics.
Clean the print head (see Cleaning the Print Head, page 24-8.). If you clean
the print heads five times and the print has not improved, call Brother
Customer Service at 1-800-284-4329 (USA), 1-800-853-6660 (from
within Canada) or 1-514-685-6464 (from within Montreal).
Cannot perform ‘2 in 1’ printing. Check that the paper size setting in the application and in the printer driver
are the same.
Cannot print when using Paint Brush. Try setting the Display setting to ‘256 colors’.
Cannot print when using Adobe
Illustrator.
Try to reduce the printing resolution.
Thick line and thin line appear
alternately. (banding)
Turn OFF ‘Bi-Directional Printing’ from the ‘Quality/Color’ tab in the
printer driver.
There are some dense lines. Turn ON ‘Reverse Order’ from the ‘Paper’ tab in the printer driver.
When using ATM fonts, some
characters are missing or some
characters are printed in the same
place.
If you are using Windows
®
95 or 98, select ‘Printer Settings’ from the
‘Start’ menu. Open ‘Brother XXXX’ properties. Click ‘Spool Setting’ on
the ‘Details’ tab. Select ‘RAW’ from ‘Spool Data Format’. Do NOT clean
the print head by touching it with your hand or a cloth (see page 24-8).
When using Power Point or Excel,
hatch pattern is not what you are
expecting.
Open the ‘Quality/Color’ tab in the printer driver, and change the
‘Document Type’ to ‘Photo’.
Printing is slow. In the Quality/Color tab of the Print dialog box, select Auto in the
Document section.
True2Life is not working correctly. If the image data is not full color (such as 256 color) in your application,
True2Life does not function. Please use at least 24 bit color data with the
True2Life feature.
Video Capture
LCD does not show “Video: Press
Copy/Capture Ready”
Check the video cable connection to the MFC’s RCA pin jack. Check that
the video equipment is sending a signal (video equipment is turned on and
set to the correct setting).
DIFFICULTY SUGGESTIONS