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6-5
Chapter 6 Practical Examples
2. Troubleshooting
This section describes the problems that may occur during use of the scanner and how to solve them.
Trouble Categories
The following trouble categories are addressed:
• The Scanner Does Not Turn ON (See p. 6-5)
• The “Wait” Message Does Not Disappear (See p. 6-5)
• The Scanner Is Not Recognized (Connecting via USB)
(See p. 6-6)
• The Scanner Is Not Recognized (Connecting via
SCSI) (See p. 6-6)
• Scanning Is Not Performed (See p. 6-7)
• Slow Scanning Speed (See p. 6-7)
• Documents Do Not Feed Properly (See p. 6-8)
• Saved Image Files Do Not Open (See p. 6-8)
• Scanning Results Are Not as Expected (See p. 6-8)
• The Display Panel Does Not Display Properly (See
p. 6-10)
• Job Functions Do Not Operate Properly (See p. 6-10)
It you cannot resolve a problem, contact your local authorized
Canon dealer or your service representative.
Problem and Solution
■ The Scanner Does Not Turn ON
If the scanner does not turn ON, first confirm the
following:
✔ Is the power cord connected correctly?
✔ Is the power cord inserted into the power outlet?
■ The “Wait” Message Does Not Disappear
Make sure that the cables at the rear of the scanner are
properly connected, and then restart the scanner.
If the message does not disappear after restarting the
scanner, contact your local Canon dealer or service
representative.
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