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Compaq Professional Workstation AP500 Maintenance and Service Guide
Hardware Installation Problems
This section identifies some quick checks for hardware-related installation problems.
Table 4-7
Solutions for Hardware Installation Problems
Problem Possible Solution
A new device is not recognized
as part of the computer system.
1. The Computer Setup utility has not been run to configure the new device. Run the
Computer Setup utility.
2. When the system advised you of changes to the configuration, you did not accept
them. Reboot the workstation and follow the instructions for accepting the changes.
3. The system may not have automatically recognized the new device. Run Computer
Setup and identify the new device.
4. A Plug-and-Play board may not automatically configure when added if the default
configuration conflicts with other devices. Use Computer Setup to deselect the
automatic settings for the board and choose a basic configuration that doesn’t
cause a resource conflict.
5. The cables for the new external device are loose or the power cables are
unplugged. Check all cables.
6. The power switch for the new external device is not turned on. Turn off the
workstation, turn on the external device. Then turn on the workstation to integrate
the new device.
7. If the drive is a secondary drive that has just been installed on the same controller
as the primary drive, verify that the jumpers for both drives are set correctly.