Filter
Top Products
Contents 7
Computer Tracking Software . . . . . . . . . . . . . . 74
If Your Computer Is Lost or Stolen
. . . . . . . . . . . 74
11 Solving Problems . . . . . . . . . . . . . . . . . . 77
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . 77
Drive Problems
. . . . . . . . . . . . . . . . . . . . . 81
CD and DVD drive problems
. . . . . . . . . . . . 81
Hard drive problems
. . . . . . . . . . . . . . . . 82
E-Mail, Modem, and Internet Problems
. . . . . . . . 82
Error Messages
. . . . . . . . . . . . . . . . . . . . . 84
ExpressCard Problems
. . . . . . . . . . . . . . . . . 89
Keyboard Problems
. . . . . . . . . . . . . . . . . . . 89
External Keyboard problems
. . . . . . . . . . . . 89
Unexpected characters
. . . . . . . . . . . . . . 90
Lockups and Software Problems
. . . . . . . . . . . . 91
The computer does not start up
. . . . . . . . . . 91
The computer stops responding
. . . . . . . . . . 91
A program stops responding or crashes
repeatedly
. . . . . . . . . . . . . . . . . . . . . 91
A program is designed for an earlier Microsoft
®
Windows
®
operating system . . . . . . . . . . . 92
A solid blue screen appears
. . . . . . . . . . . . 92
Other software problems
. . . . . . . . . . . . . 92
Memory Problems
. . . . . . . . . . . . . . . . . . . . 93
Network Problems
. . . . . . . . . . . . . . . . . . . 93
book.book Page 7 Tuesday, July 3, 2007 12:31 PM