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82 Solving Problems
IF YOU CANNOT EJECT THE CD, CD-RW, DVD, OR DVD+RW DRIVE TRAY —
1
Ensure that the computer is shut down.
2
Straighten a paper clip and insert one end into the eject hole at the front
of the drive; push firmly until the tray is partially ejected.
3
Gently pull out the tray until it stops.
IF YOU HEAR AN UNFAMILIAR SCRAPING OR GRINDING SOUND —
• Ensure that the sound is not caused by the program that is running.
• Ensure that the disk or disc is inserted properly.
Hard drive problems
ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON —
A hot hard drive may
prevent the operating system from starting. Try allowing the computer to return
to room temperature before turning it on.
RUN CHECK DISK —
1
Click the
Start
button and click
My Computer
.
2
Right-click
Local Disk C:
.
3
Click
Properties
.
4
Click the
Tools
tab.
5
Under
Error-checking
, click
Check Now
.
6
Click
Scan for and attempt recovery of bad sectors
.
7
Click
Start
.
E-Mail, Modem, and Internet Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
NOTE: Connect the modem to an analog telephone jack only. The modem does not
operate while it is connected to a digital telephone network.
C
HECK THE MICROSOFT OUTLOOK
®
EXPRESS SECURITY SETTINGS —
If you
cannot open your e-mail attachments:
1
In Outlook Express, click
Tools
, click
Options
, and then click
Security
.
2
Click
Do not allow attachments
to remove the checkmark.
book.book Page 82 Tuesday, July 3, 2007 12:31 PM