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Solving Problems 93
spyware. Use an anti-virus program that includes anti-spyware protection
(your program may require an upgrade) to scan the computer and remove
spyware. For more information, go to support.dell.com and search for the
keyword spyware.
RUN THE DELL DIAGNOSTICS — If all tests run successfully, the error condition
is related to a software problem. See "Dell Diagnostics" on page 77.
Memory Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
I
F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
• Save and close any open files and exit any open programs you are not using
to see if that resolves the problem.
• See the software documentation for minimum memory requirements. If
necessary, install additional memory
(see "Memory
" on page 117
)
.
• Reseat the memory modules to ensure that your computer is successfully
communicating with the memory
(see "Memory
" on page 117
)
.
• Run the Dell Diagnostics
(see "Dell Diagnostics
" on page 77
)
.
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —
• Reseat the memory modules to ensure that your computer is successfully
communicating with the memory
(see "Memory
" on page 117
)
.
• Ensure that you are following the memory installation guidelines
(see
"Memory
" on page 117
)
.
• Run the Dell Diagnostics
(see "Dell Diagnostics
" on page 77
)
.
Network Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
C
HECK THE NETWORK CABLE CONNECTOR —
Ensure that the network cable is
firmly inserted into both the network connector on the back of the computer
and the network jack.
CHECK THE NETWORK LIGHTS ON THE NETWORK CONNECTOR —
No light indicates
that no network communication exists. Replace the network cable.
book.book Page 93 Tuesday, July 3, 2007 12:31 PM