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Getting Help 11-3
Commercial Online Services
Dell can also be accessed electronically via commercial
online services, such as CompuServe
®
, PRODIGY
®
,
America Online, and the Microsoft Network, by using
the following addresses:
•
CompuServe
Type
GO DELL.
•
PRODIGY
Select
MANUFACTURER’S CORNER
; then select
DELL
.
•
America Online
Use the keyword DELL.
•
Microsoft Network
From the Edit menu, select
GO TO
, select
OTHER
PLACES
, and then type DELL.
Dell Diagnostics Program
Every Dell computer comes with Dell diagnostics that
can help you determine what is wrong with the computer
when it does not operate correctly. This program provides
valuable information for you and for Dell technicians
should you need to call Dell.
See Chapter 5, “Running the System Diagnostics,” for
instructions on using the diagnostics. You can use this
diagnostic program to test major components or devices
in the computer, if it can boot.
AutoTech Service
Dell’s automated technical support service—AutoTech—
provides recorded answers to the questions most fre-
quently asked by Dell customers.
When you call AutoTech, you use your touch-tone tele-
phone to select the subjects that correspond to your
questions. You can even interrupt an AutoTech session
and continue the session later. The code number that the
AutoTech service gives you allows you to continue your
session where you ended it.
The information available through AutoTech includes:
•
Specifications and prices for Dell computers cur-
rently on sale
•
Installation instructions for Dell computers and
peripherals
•
Answers to questions about the Microsoft Windows
3.x operating systems
•
Help in troubleshooting Dell computers
The AutoTech service is available 24 hours a day, seven
days a week. You can also access this service through the
technical support service. For the telephone number to
call, see “Dell Contact Numbers” found later in this
chapter.
NOTE: AutoTech is not always available in all locations
outside the continental U.S. Please call your local Dell
representative for information on availability.
TechFax Service
Dell takes full advantage of fax technology to serve you
better. Twenty-four hours a day, seven days a week, you
can call the Dell TechFax line toll-free for all kinds of
technical information.
Using a touch-tone phone, you can select from a full
directory of topics. The technical information you request
is sent within minutes to the fax number you designate.
TechFax information includes:
•
Interrupt maps, system board layouts, and
specifications.
•
Technical notes on system compatibility and
revisions.
•
News on updates for operating systems and applica-
tion programs.
•
Descriptions of available technical training classes.
For Dell-certified technicians, TechFax offers infor-
mation such as parts lists, drawings, and maintenance
and repair data.
For the TechFax telephone number, see “Dell Contact
Numbers” found later in this chapter.
NOTE: TechFax is not always available in all locations
outside the continental U.S. Please call your local Dell
representative for information on availability.
TechConnect BBS
Use a modem to access Dell’s TechConnect BBS
24 hours a day, seven days a week. The service is menu-
driven and fully interactive. The modem settings for the
BBS are 8 bit, no parity, 1 stop bit.