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1-2 Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide
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Chapter 11, “Getting Help,” describes the help tools
Dell provides to assist you should you have a prob-
lem with the computer. It also explains how and
when to call Dell for technical assistance.
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If you are performing troubleshooting procedures,
make a copy of Appendix A, “Diagnostics Check-
list,” and fill it out. If you need to call Dell for
technical assistance, use the completed checklist to
tell the support technician what procedures you per-
formed to better help the Dell technician give you
assistance. If you must return a piece of hardware to
Dell, include a filled-out copy of this checklist.
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Appendix B, “Diagnostic Video Tests,” discusses the
tests for the Video Test Group in the system diagnos-
tics to help you test the monitor.
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Appendix C, “Jumpers and Switches,” is intended
for technicians who add internal options and need to
change jumper or switch settings.
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A table of the abbreviations and acronyms used
throughout this guide and in other Dell documenta-
tion for the system precedes the index.