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Getting Help 11-5
R
eturning Items for Warranty
Repair or Credit
Prepare all items being returned, whether for repair or
credit, as follows:
1. Call Dell to obtain an authorization number, and
write it clearly and prominently on the outside of
the box.
For the telephone number to call, see “Dell Contact
Numbers” found later in this chapter.
2. Include a copy of the invoice and a letter describ-
ing the reason for the return.
3. Include a copy of the Diagnostics Checklist indi-
cating the tests you have run and any error
messages reported by the Dell diagnostics.
4. Include any accessories that belong with the
item(s) being returned (power cables, software
diskettes, guides, and so on) if the return is for
credit.
5. Pack the equipment to be returned in the original
(or equivalent) packing materials.
Include return shipping expenses. You are respon-
sible for insuring any product returned, and you
assume the risk of loss during shipment to Dell Com-
puter Corporation. Collect on delivery (C.O.D.)
packages are not accepted.
D
ell Contact Numbers
When you need to contact Dell, use the telephone num-
bers and codes provided in Tables 11-2 and 11-3.
Table 11-2 provides the various codes required to make
long-distance and international calls. Table 11-3 provides
local telephone numbers, area codes, and toll-free num-
bers, if applicable, for each department or service
available in various countries around the world. If you
are making a direct-dialed call to a location outside of
your local telephone service area, determine which codes
to use (if any) in Table 11-2 in addition to the local num-
bers provided in Table 11-3. For example, to place an
international call from Paris, France to Bracknell,
England, dial the international access code for France fol-
lowed by the country code for the U.K., the city code for
Bracknell, and then the local number as shown in the fol-
lowing illustration.
To place a long-distance call within your own country,
use area codes instead of international access codes,
country codes, and city codes. For example, to call Paris,
France from Montpellier, France, dial the area code plus
the local number as shown in the following illustration.
The codes required depend on where you are calling from
as well as the destination of your call; in addition, each
country has a different dialing protocol. If you need assis-
tance in determining which codes to use, contact a local
or an international operator.
NOTE: Toll-free numbers are for use only within the
country for which they are listed. Area codes are most
often used to call long distance within your own country
(not internationally)—in other words, when your call
originates in the same country you are calling.
19
International
Access Code
(in France)
1344
City Code
(Bracknell)
________
Local
Number
44
Country
Code
(for U.K.)
16 1
Area Code
(for Paris from
outside Paris)
________
Local
Number