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hp photosmart 1000 color printer user’s guide
66 www.hp.com/photosmart
Software solutions
Problem Possible cause Solution
I inserted the printer
software CD, but the
computer could not read it.
The CD was not properly
installed.
The CD player may be
damaged.
The CD may be damaged.
1. Reinsert the CD and try again.
2. Try inserting a CD that you know works. If that CD does not
work, you may need to service your CD player.
3. If other CDs work but the printer software CD does not, you may
have a damaged CD. You can download the printer software
from the HP Web site or call the software distribution center. See
the inside back cover of this guide for contact information.
The software did not install
correctly.
OR
You need to uninstall the
printer software for any
reason.
(continued on next page)
There may be a conflict
with your virus protection
program.
There may be a conflict
with another software
program.
There may be a conflict
with a peripheral device
connected to the printer.
Windows PC
Remove the printer software and then reinstall it.
• Insert the printer software CD into the computer.
•Click
Remove HP PhotoSmart 1000 Series software
.
• Follow the instructions on your computer screen to uninstall the
software.
• When the uninstall is completed, turn the computer
OFF
and then
ON
again.
• Reinstall the software. See the separate software installation
instructions.
If you are still having problems with the software installation, see the
inside back cover of this guide for HP Customer Care contact
information.