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Troubleshooting
www.hp.com/photosmart 75
No page came out of the
printer.
There may be a paper jam
in the Automatic Two-Sided
Printing Module.
1. Turn your printer off.
2. Press the button on top of the Automatic Two-Sided Printing
Module and lower the access door.
3. Gently pull the jammed paper out of the Module, then close the
access door.
4. Turn your printer back on.
5. Print your document again.
Note:
If you are still having problems, try removing the
Automatic Two-Sided Printing Module and reinstalling the rear
access door.
There is a paper jam in the
back of the printer and the
Automatic Two-Sided
Printing Module is attached.
1. Turn your printer off.
2. Simultaneously press the release buttons, located on each side of
the Automatic Two-Sided Printing Module, to remove the
Module.
3. Gently pull the jammed paper out of the printer, then replace the
Module.
4. Turn your printer back on.
5. Print your document again.
The rear access door or the
Automatic Two-Sided
Printing Module may be
missing.
1. Attach either the rear access door or the Automatic Two-Sided
Printing Module to the back of the printer.
2. Print your document again.
Problem Possible cause Solution