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Troubleshooting
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The software did not install
correctly.
OR
You need to uninstall the
printer software for any
reason.
There may be a conflict
with your virus protection
program.
There may be a conflict
with another software
program.
There may be a conflict
with a peripheral device
connected to the printer.
Macintosh
1. Uninstall your printer software. Insert the printer software CD into
your computer, select
Uninstall
from the Installer, then follow the
instructions on your computer screen.
2. Close any active virus protection programs.
3. Exit all software programs.
4. Reinstall the printer software.
If you are still having problems with the software installation, see the
inside back cover of this guide for HP Customer Care contact
information.
The binding margin
appears in the wrong
place.
You may not have chosen
the correct paper
orientation.
Windows PC
• Make sure you have chosen the correct paper orientation for
Two-Sided Printing, either
Book
or
Tablet
, on the
Features
tab
of Printer Properties.
Macintosh
• Make sure you have chosen the correct
Binding
option on the
Layout
panel in the Print dialog.
Problem Possible cause Solution