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hp photosmart 1000 color printer user’s guide
86 www.hp.com/photosmart
Infrared (IR) solutions
Problem Possible cause Solution
A connection cannot be
established or the
transmission seems to be
taking longer than usual.
The device from which you
are trying to print may not
support HP JetSend.
Refer to the IR device’s documentation to check that it uses HP
JetSend IR protocol.
The IR device from which
you are trying to print and
the printer are not
positioned properly.
• Position the IR device from which you are printing up to 3 feet
(1 meter) from the printer and within a 30-degree total angle
from the printer’s infrared lens.
• Make sure the path between the two infrared devices is clear of
obstacles.
• Make sure the two infrared lenses are clean—free from dirt and
grease.
A connection cannot be
established or the
transmission seems to be
taking longer than usual.
Bright lights may be
interfering with the signal.
• Make sure that no bright light of any type is shining directly into
either infrared lens.
• Position the device from which you are printing closer to the
infrared lens on the printer.
The printer prints only part
of a page or document.
The device from which you
are printing may have been
moved out of range of the
printer’s infrared lens.
Try to realign the devices within approximately 3–30 seconds. If the
print job does not resume, you must begin the printing process again.