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3/27/97 11:19 am Final version given to printer
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7-3
HP Company Confidential
7. Getting Help
Note:
If you’re unsure of the warranty coverage, refer to the “Hewlett-
Packard Limited Warranty Statement for Teleconnected Products,” a
short document in the box with the HP OfficeJet.
Call your dealer or the HP Customer Support Center. (Refer
to the phone numbers on the following pages.)
If you’re unable to resolve your problem after reviewing this chapter,
either contact your dealer or the HP Customer Support Center for fur-
ther assistance.
An HP Customer Support representative will work with you to
quickly determine and solve any problems you may have, and let you
know whether repair is necessary.
Caution: To avoid printing problems and ink spillage, please remove
the print cartridges
before
repackaging and shipping the HP OfficeJet.
Organization
Telephone
Number
Support
Provided
Hours of
Operation
HP Reseller
Locator Service
(800) 243-9812 Help locating the
nearest HP
authorized dealer.
24 hours per day
7 days per week
Internet/World
Wide Web
http://www.hp.com/
go/cposupport
Information on
products, printer
drivers, and support.
24 hours per day
7 days per week
America Online
To become a
subscriber, call
(800) 827-6364.
Log on and at the
prompt, type:
HP
or
HP Support
(AOL connect
charges apply to
caller)
Interactive dialog
with worldwide HP
customer commu-
nity. Exchange of
information and links
to the HP electronic
support center home
page on the World
Wide Web. Drivers
and support
documentation.
24 hours per day
7 days per week
CompuServe
To become a
subscriber, call
(800) 524-3388 and
ask for Agent #51.
Log on and at the
prompt, type:
HP
(CompuServe
connect charges
apply to caller)
Same as above. 24 hours per day
7 days per week
HP FIRST
Fax-
back
(24-Hour automated
faxback support
service)
(800) 333-1917
Press 1 for faxed tips
or
(208) 344-4809
Detailed product
support information
on common soft-
ware applications
and troubleshooting
tips (all sent by fax).
24 hours per day
7 days per week
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