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Problem solving process
Use the problem solving checklist to resolve MFP issues.
Problem solving checklist
Follow these steps when trying to solve an MFP problem.
Step
number
Verification step Possible problems Solutions
1 Is the power on?
When the MFP is
connected to a grounded
power source, the control
panel shows Hewlett-
Packard with both the
Ready and Attention lights
blinking. The control panel
then displays
Initializing... then Ready,
at which time only the
green light is on.
No power due to failed power source,
cable, switch, or fuse.
1. Verify that the MFP is plugged in.
2. Verify that the power cable is
functional and that the power switch
is on.
3. Check the power source by
plugging the MFP directly into the
wall or into a different outlet.
4. Test the outlet or connect another
device to the outlet to verify that the
outlet is functioning.
2 Does Ready appear in
the control panel or
screen?
The control panel should
function without error
messages.
Control panel shows an error. See Control-panel messages for a list of
common messages that can help correct
the error.
If the error persists, contact
HP Customer Care. See HP Customer
Care or the support flyer that came in the
MFP box.
3 Do information pages
print?
Print a Configuration
page.
Control panel displays an error message. See Control-panel messages for a list of
common messages that can help correct
the error.
Media does not move smoothly through
the MFP paper path.
Clean the paper path.
Poor print quality. See Print-quality problems.
If the error persists, contact
HP Customer Care. See
HP Customer
Care or the support flyer that came in the
MFP box.
4 Does the device copy?
Place the Configuration
page onto the flatbed
glass and make a copy.
Copies should print
without print-quality
problems.
Poor copy quality from flatbed. 1. If the print quality from the internal
tests and the copy from the scanner
were acceptable, clean the flatbed
glass.
2. If, after performing maintenance,
the problem persists, see
Resolve
copy problems
If the problem persists, contact
HP Customer Care. See
HP Customer
Care or the support flyer that came in the
MFP box.
170 Chapter 14 Problem solving ENWW