Filter
Top Products
Problem Cause Solution
The device does not pull
media from the media
input tray.
The device might be in manual feed
mode.
●
If Manual feed appears on the device control-
panel display, press Menu/Enter to print the job.
●
Verify that the device is not in manual feed mode
and print your job again.
The pickup roller might be dirty or
damaged.
Contact HP Customer Care. See HP Customer Care or
the support flyer that came in the device box.
The paper-length adjustment control
in tray 1 is set at a length that is
greater than the media size.
Adjust the paper-length adjustment control to the correct
length.
Performance problems
Try the tips in this section if pages exit the device, but have nothing printed on them, or when the
device does not print any pages.
Problem Cause Solution
Pages print but are
totally blank.
The sealing tape might still be in the
print cartridge.
Verify that the sealing tape has been completely
removed from the print cartridge.
The document might contain blank
pages.
Check the document that you are printing to see if
content appears on all of the pages.
The device might be malfunctioning. To check the device, print a Configuration report. See
Information pages.
Pages print slowly.
Certain media types can slow the
print job.
Print on a different type of media.
Pages did not print.
The device might not be pulling
media correctly.
See Media-handling problems.
The media is jamming in the device. Clear the jam. See Clearing jams.
The USB cable might be defective or
incorrectly connected.
●
Disconnect the USB cable at both ends and
reconnect it.
●
Try printing a job that has printed in the past.
●
Try using a different USB cable.
Other devices are running on your
computer.
The device might not share a USB port. If you have an
external hard drive or network switchbox that is
connected to the same port as the device, the other
device might be interfering. To connect and use the
device, you must disconnect the other device or you
must use two USB ports on the computer.
92 Chapter 9 Problem solving ENWW