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Performance problems
Problem Cause Solution
No copy came out.
The input tray might be empty. Load media in the device. See Loading media for more
information.
The original might have been loaded
incorrectly.
On the flatbed scanner, place the original document
face-down with the upper-left corner of the document at
the lower-right corner of the glass.
Copies are blank.
The sealing tape might not have
been removed from the print cartridge.
Remove the print cartridge from the device, pull out the
sealing tape, and reinstall the print cartridge.
The original might have been loaded
incorrectly.
On the flatbed scanner, make sure that the original
document is placed face-down with the upper-left corner
of the document at the lower-right corner of the glass.
The media might not meet
HP specifications.
Use media that meets HP specifications. See Media
specifications.
The print-cartridge toner-level might
be low.
Replace the print cartridge. See Changing the print
cartridge.
Copies are reduced in
size.
The device settings might be set to
reduce the scanned image.
Verify that the reduction/enlargement settings are
correct at the device control panel.
96 Chapter 9 Problem solving ENWW