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Availability of support and service
Around the world, HP provides a variety of service and support options for purchase. Availability of
these programs will vary depending upon your location. For details, see the support flyer that is
included in the box with your device.
HP Customer Care
Online Services
For 24-hour access to updated HP device-specific software, product information, and support
information using an Internet connection, go to
www.hp.com/support/ljm1005.
Telephone support
HP provides free telephone support during the warranty period. For the telephone number for your
country/region, see the flyer that shipped with the device, or visit
www.hp.com and click Contact HP.
Before calling HP, have the following information ready: the product name and serial number, the
date of purchase, and a description of the problem.
HP direct ordering for accessories or supplies
●
North America:
www.hp.com/go/ordersupplies-na
●
Europe and Middle East:
www.hp.com/go/ordersupplies-emea
●
Asia Pacific countries/regions:
www.hp.com/go/ordersupplies-ap
●
Latin America:
www.hp.com/go/ordersupplies-la
To order genuine HP parts or accessories, go to the HP Parts Store at
www.hp.com/buy/parts (U.S.
and Canada only), or call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).
HP service information
To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or 1-800-387-3867 (Canada).
Outside the United States and Canada, call the customer support number for your country/region.
See the flyer that shipped in the box with the device.
HP service agreements
Call 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada).
HP service information
HP's customer self-repair programs offer our North American customers the fastest service under
either warranty or contract. It enables HP to ship replacement parts directly to you (the end user) so
that you can replace them. Using this program, you can replace parts at your own convenience.
HP support and information for Macintosh computers
Go to
www.hp.com/go/macosx for Macintosh OS X support information and HP subscription service
for driver updates.
Go to
www.hp.com/go/mac-connect for products that are designed specifically for the Macintosh user.
110 Appendix B Service and support ENWW