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Control panel message Description Recommended action
If the error persists, contact HP Customer
Care. See
HP Customer Care or the
support flyer that came in the device box.
50.9 Fuser Error Turn off then on The device has experienced an internal
hardware error.
Turn off the power by using the power
switch, wait at least 30 seconds, and then
turn on the power and wait for the device to
initialize.
If a surge protector is being used, remove
it. Plug the device directly into the wall
socket. Use the power switch to turn the
device on.
If the error persists, contact HP Customer
Care. See
HP Customer Care or the
support flyer that came in the device box.
52 Scanner Error Turn off then on The device has experienced a scanner error. Turn off the power by using the power
switch, wait at least 30 seconds, and then
turn on the power and wait for the device to
initialize.
If a surge protector is being used, remove
it. Plug the device directly into the wall
socket. Use the power switch to turn the
device on.
If the error persists, contact HP Customer
Care. See
HP Customer Care or the
support flyer that came in the device box.
54.1C Error Turn off then on The device has experienced an internal
hardware error.
Turn off the power by using the power
switch, wait at least 30 seconds, and then
turn on the power and wait for the device to
initialize.
If a surge protector is being used, remove
it. Plug the device directly into the wall
socket. Use the power switch to turn the
device on.
If the error persists, contact HP Customer
Care. See
HP Customer Care or the
support flyer that came in the device box.
Engine comm. Error The device has experienced an internal
hardware error.
1. Turn off the power by using the power
switch, and then wait at least 30
seconds.
2. If a surge protector is being used,
remove it. Plug the device directly into
the wall socket.
3. Turn on the power and wait for the
device to initialize.
If the error persists, contact HP Customer
Care. See
HP Customer Care or the
support flyer that came in the device box.
84 Chapter 9 Problem solving ENWW