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3. Click Properties, or click Printing Preferences.
4. Change the settings, and click OK.
Identifying and correcting print defects
Use the checklist and print-quality issues charts in this section to solve print-quality problems.
Print-quality checklist
General print-quality problems can be solved by using the following checklist:
1. Make sure that the paper or print media that you are using meets HP specifications. See
Media
specifications. Generally, smoother paper provides better results.
2. If you are using a special print media such as labels, transparencies, glossy, or letterhead,
ensure that you have printed by type. See
Controlling print jobs.
3. Print a Configuration report at the device control panel. See
Information pages.
●
If the page did not print correctly, the problem is with the hardware. Contact HP Customer
Care. See
HP Customer Care or the flyer that came in the device box.
4. Print a Demo page from the device control panel. If the page prints, the problem is with the
printer driver.
●
Use the Add Printer Wizard in the Printers (or Printers and Faxes in Windows XP) dialog
box to install the correct driver.
5. Try printing from a different program. If the page prints correctly, the problem is with the
program from which you were printing.
6. Restart the computer and the device and try printing again. If the problem is not resolved, see
General print-quality issues.
General print-quality issues
The following examples depict letter-size paper that has passed through the device short-edge-first.
These examples illustrate problems that would affect all of the pages that you print. The topics that
follow list the typical cause and solution for each of these examples.
Problem Cause Solution
Print is light or faded.
The media might not meet
HP specifications.
Use media that meets
HP specifications. See
Media
specifications.
The print cartridge might be low. Replace the print cartridge. See
Changing the print cartridge.
If the print cartridge is not low or
empty, inspect the toner roller to see if
the roller is damaged. If it is, replace
the print cartridge.
If the whole page is light, the print
density adjustment is too light or
EconoMode might be turned on.
Adjust the print density, and disable
EconoMode in the device Properties.
86 Chapter 9 Problem solving ENWW