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Step
number
Verification step Possible problems Solutions
5 Does the device print from
the computer?
Connect the USB cable to the
device and the computer. Use
a word-processing program to
send a print job to the device.
Software is not installed correctly or an
error occurred during software installation.
Uninstall and then reinstall the device
software. Verify that you are using the
correct installation procedure and the
correct port setting.
The cable is not connected correctly. Reconnect the cable.
An incorrect driver is selected. Select the proper driver.
Other devices are connected to the USB
port.
Disconnect the other devices and try
again to print.
There is a port driver problem in Microsoft
Windows.
Uninstall and then reinstall the device
software. Verify that you are using the
correct installation procedure and the
correct port setting.
If the error persists, contact HP Customer Care. See HP Customer Care or the support
flyer that came in the device box.
6 Does the device scan to the
computer?
Initiate a scan from the basic
desktop software at your
computer.
The cable is not connected correctly.
Reconnect the cable.
Software is not installed correctly or an
error occurred during software installation.
Uninstall and then reinstall the device
software. Verify that you are using the
correct installation procedure and the
correct port setting.
If the error persists, turn off the device and then turn on the device.
If the error still persists, contact HP Customer Care. See
HP Customer Care or the
support flyer that came in the device box.
ENWW Problem-solving checklist 75