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Receive a recorded error message from the phone company when trying to
send a fax
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Make sure you dial the fax number correctly, and make sure that the phone service is not blocked.
For example, some phone services might prevent long distance calling.
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If an outside line requires a prefix, turn on the Dial Prefix option or include the prefix in the speed
dial number.
a. From the Home screen, touch the Setup
button.
b. Open the Fax Setup menu.
c. Open the Basic Setup menu.
d. Open the Dial Prefix menu.
e. Select the On setting.
NOTE: To send a fax without a prefix, when the Dial Prefix option is turned on, send the fax
manually.
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Send a fax to an international number.
a. If a prefix is required, manually dial the telephone number with the prefix.
b. Enter the country/region code before dialing the phone number.
c. Wait for pauses as you hear the tones on the phone.
d. Send the fax manually from the control panel.
Unable to send a fax when a phone is connected to the product
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Make sure that the telephone is hung up.
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Make sure that the telephone is not being used for a voice call when faxing.
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Unplug the phone from the line, and then try sending the fax.
Solve problems receiving faxes
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The fax does not respond
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An error message displays on the control panel
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A fax is received but does not print
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Sender receives a busy signal
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No dial tone
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Cannot send or receive a fax on a PBX line
ENWW
Solve fax problems
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