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●
Make sure that the resolution of the sending fax machine is not set to the Photo setting or the
Superfine setting.
a. From the Home screen, touch the Setup
button.
b. Open the Fax Setup menu.
c. Open the Advanced Setup menu.
d. Open the Fax Resolution menu.
e. Select the correct setting.
●
Cancel all fax jobs or clear the faxes from memory.
The Fax is busy. message appears
●
The product cannot receive a fax while attempting to send one. Cancel the fax send and try
sending at a later time.
●
Allow the product to try sending the fax again.
A fax is received but does not print
The Private Receive feature is on
●
When the Private Receive feature is activated, received faxes are stored in memory. A password is
required to print the stored faxes.
●
Enter the password to print the fax. If you do not know the password, contact the product
administrator.
NOTE: Memory errors might occur if the faxes are not printed. The product will not answer if the
memory is full.
Sender receives a busy signal
A handset is connected to the product
●
Make sure the phone is hung up.
●
Change the Answer Mode option to match the product setup.
a. From the Home screen, touch the Setup
button.
b. Open the Fax Setup menu.
c. Open the Basic Setup menu.
d. Open the Answer Mode menu.
e. Select the setting that matches the product setup.
124 Chapter 6 Fax ENWW