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Chapter 5
Troubleshooting
Troubleshooting Using Offline Support Tools
158
Logged by: BMC; Sensor: Cable / Interconnect - SCSI ChExt Cable
Data1: Device Removed/Device Absent
0x203E4D0AC6020220 FFFF0008F61B0300
Log Entry 73: 00:00:12
Alert Level 3: Warning
Keyword: Type-02 050301 328449
The server's built-in sensors have detected an open chassis door.
Logged by: BMC; Sensor: Physical Security - Chassis Open
Data1: State Asserted
0x200000000C020570 FFFF010302050300
Troubleshooting Using Offline Support Tools
Use the ODE CD to troubleshoot your HP 9000 rp4410 or rp4440 server by accessing the offline diagnostic
environment (ODE).
ODE
Use the ODE to evaluate specific hardware components using a command line interface. To access ODE from
your ODE CD, follow these steps:
Step 1. Power on the server and insert the ODE CD.
Step 2. Boot the system to the PDC prompt (BOOTADMIN, BCH, and so on). PDC prompts can differ on
some computer models. For example:
Main Menu: Enter command or menu>
Step 3. List the bootable devices by entering search: search
Step 4. Select the CD device that contains the ODE CD. For example:
p3
Step 5. Boot from that device by entering boot p3:
boot p3
Step 6. You are asked to interact with the Initial System Loader (ISL) prompt. Enter yes:
y
Step 7. From the ISL prompt, start the Offline Diagnostics Environment by entering ODE:
ODE