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10-12
Troubleshooting > Solving Malfunctions
Colors appear different than
you anticipated.
Did you choose appropriate image
quality for the original?
Select appropriate image quality. 3-52
Have you loaded color copy paper into
the paper tray?
Load color copy paper into the paper
tray.
—
— Run [Calibration]. 9-26
— Run [Tone Curve Adjustment]. 9-26
— When making copies
Adjust the color balance.
4-17
When printing from a computer
Adjust the color using the printer driver.
Printer Driver
User Guide
Perform Tone Curve
Adjustment. is displayed.
Over long periods of use, the effects of
the ambient temperature and humidity
can cause color output hues to vary
slightly.
Run [Tone Curve Adjustment]. 9-26
The machine makes a
clicking sound before starting
to print or after printing.
— The machine is adjusting itself. It is not
a machine failure.
—
Cannot send via SMB. Is the network cable connected? Connect the correct network cable
securely.
2-10
Have the network settings for the
equipment been configured properly?
Configure the TCP/IP settings
properly.
9-18
Have the folder sharing settings been
configured properly?
Check sharing settings and access
privileges under the folder properties.
6-7
Has the SMB protocol been set to
[On]?
Set the SMB protocol setting to [On]. 2-23
Has the [Host Name] been entered
properly?*
Check the name of the computer to
which data is being sent.
6-5
Has the [Path] been entered properly? Check the share name for the shared
folder.
6-10
Has the [Login User Name] been
entered properly?*,**
Check the domain name and login
user name.
6-19
Has the same domain name been
used for the [Host Name] and [Login
User Name]?
Delete the domain name and
backslash ("\") from the [Login User
Name].
6-19
Has the [Login Password] been
entered properly?
Check the login password. 6-19
Have exceptions for Windows Firewall
been configured properly?
Configure exceptions for Windows
Firewall properly.
6-11
6-14
Do the time settings for the equipment,
domain server, and data destination
computer differ?
Set the equipment, domain server, and
data destination computer to the same
time.
—
Is the touch panel displaying Send
error.?
Refer to Responding to Send Error. 10-20
* You can also enter a full computer name as the host name (for example, pc001.abcdnet.com).
** You can also enter login user names in the following formats:
Domain_name/user_name (for example, abcdnet/james.smith)
User_name@domain_name (for example, james.smith@abcdnet)
Symptom Checkpoints Corrective Actions Reference
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