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10-14
Troubleshooting > Responding to Error Messages
D
Cannot duplex print on the
following paper.*
Did you select a paper size/
media type that cannot be duplex
printed?
Press [Paper Selection] to select the
available paper.
Press [Continue] to print without using
Duplex function.
4-8
Cannot offset the following
paper.*
Did you select a paper size/
media type that cannot be offset?
Press [Paper Selection] to select the
available paper.
Press [Continue] to print without using
Offset function.
3-43
Cannot print the specified
number of copies.*
– Only one copy is available due to
processing too many jobs in parallel.
Press [Continue] to continue printing.
Press [Cancel] to cancel the job.
—
Cannot process this job.* — This job is canceled because it is
restricted by User Authorization or Job
Accounting. Press [End].
—
Cannot staple at the specified
position.
Have you selected a position that
cannot be stapled?
Press [Paper Selection] to select the
available paper.
Press [Continue] to print without using
Staple function.
—
Cannot staple the following
paper.*
Did you select a paper size/type
that cannot be stapled?
Press [Paper Selection] to select the
available paper.
Press [Continue] to print without using
Staple function.
—
Cassette # failure. — Contact your Service Representative.
Press the System Menu/Counter key,
[Adjustment/Maintenance], [Service
Setting] and then [Enable Repaired
Unit]. Press [Execute] to perform Enable
Repaired Unit.
—
Check the document processor. Is the document processor
open?
Close the document processor. —
Is the top cover of the document
processor open?
Close the top cover of the document
processor.
—
Check waste toner box. Is the waste toner box full? Replace the waste toner box. 10-4
— The waste toner box is not installed
correctly. Set it correctly.
10-4
* When Auto Error Clear is set to [On], processing resumes automatically after a set amount of time elapses.
Error Message Checkpoints Corrective Actions Reference
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Developer unit is not installed.
[C][M][Y][K]
— Replace the developer unit (g) to our
specified developer unit. See the leaflet
supplied with the developer unit.
—
Drum unit is not installed.
[C][M][Y][K]
— Replace the drum unit (f) to our
specified drum unit. See the leaflet
supplied with the drum unit for details.
—
Error Message Checkpoints Corrective Actions Reference
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