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Troubleshooting
7 - 2 Troubleshooting
Error Messages
The most commonly encountered messages are listed below. Review the cause or
symptom of each message and then take the necessary action. For any other messages,
follow the instructions that appear on the LCD.
Message Cause/Symptom Action
*NO M-BOX FUNCTION*
• The fax unit on the receiving side is
not equipped with the mailbox
function.
• Cancel mailbox TX and retry
transmission.
*CAUTION*
NO PAPER
• The paper feeding tray or second
paper feeding tray has run out of
paper.
• Add Paper.
*CAUTION*
NO TONER
• Toner Cartridge is not installed
properly or Cartridge is missing.
• Re-install Toner Cartridge properly or
install a new Toner Cartridge.
*CAUTION*
MACHINE TROUBLE
• (Machine trouble)
A fault has occurred in the machine.
• Call your Service Representative.
*CAUTION*
MEMORY FULL
• While the fax was receiving a
document during mailbox RX,
memory RX or Substitute RX the
memory became full and facsimile
machine is unable to store additional
documents into memory.
• Press the STOP Key and print any
documents stored in memory. When
memory is available, request the
other party to retry the transmission.
• While your fax was scanning a
document for Memory TX, the
Memory became full and the fax
was unable to send the entire
document using Memory TX.
• To transmit the portion of the
document that has been scanned
into memory, press the START Key.
To increase the memory capacity of
the fax machine, print out any
documents that were received into
memory or wait until other memory
transmission jobs are completed.
Then retry your Memory TX.
• To cancel what has been scanned
into memory, press the YES key. To
increase the memory capacity of the
fax machine, print out any
documents that were received into
memory or wait until any other
memory transmission jobs are
completed. Then retry your Memory
TX.
*CAUTION*
ORIGINAL DOC. JAM
• A document jam has occurred. • Clear the misfeed or jam by
following the procedures given in
“Clearing Document Jams.”
*CAUTION*
PRINT COVER OPEN
• The fax machine Cover is open or
loose.
• Lock the fax machine Cover in
position.