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Error and Status Messages
Troubleshooting 6 - 5
Getting Printer Information over the Network
Printer Current Status
You can check the printer's current status using the "Telnet (mshell)".
mshell
Use status command.
Messages Description Resolution
Add Staples The staple is empty. Replace the staple refill with a
new one.
Add Toner The printer is out of toner. Replace a new toner bottle.
Call Service
Power Off On
The Service Code or SC
number identifies the failure.
Contact your sales or service
representative.
Call Service
SC_XXX
The Service Code or SC
number identifies the failure.
Turn the printer off and on. If
the message appears again,
contact your sales or service
representative.
Close Bridge Unit
Cover
The cover of Bridge Unit Type
270 is open.
Close the cover of Bridge Unit
Type 270.
Close Finisher
Cover
The cover of SR720 (finisher)
is open.
Close the cover of SR720
(finisher).
Close Interchange
Unit Cover
The Interchange Unit Type 280
cover is open.
Close the interchange unit
cover.
Close Right Cover The right cover of the printer is
open.
Close the right cover of the
printer.
Close R-Cover at
Paper Tray
Lower right cover 1 or 2 is
open.
Close lower right cover 1 or 2.
Close Upper Right
Cover
The upper right cover is open. Close the upper right cover.
Dup. Unit In Use
Please Wait
AD370 (duplex unit) is used by
the other application.
Wait until the other application
finished to use AD370 (duplex
unit).
Energy Saver 1 In Energy Save Mode level 1. Press the operation key or send
a job from the computer to turn
the power on.
Energy Saver 2 In Energy Save Mode level 2. Press the operation key or send
a job from the computer to turn
the power on.
Error 30711 AD370 (duplex unit) cannot be
used.
Another tray is used to print.
Contact your sales or service
representative.