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Finisher
If the finisher does not operate correctly, these are possible solutions. Try one or more of the following:
Make sure the connection between the finisher and the printer is secure
If the finisher is listed on the menu settings page, but paper jams when it exits the printer and enters the finisher, it
may not be properly installed. Reinstall the finisher. For more information, see the hardware setup documentation
that shipped with the finisher.
Make sure you are using a paper size that is compatible with the finisher exit bins
For more information about supported paper sizes, click View User's Guide and Documentation on the Software
and Documentation CD.
Flash memory card
Make sure the flash memory card is securely connected to the printer system board.
Hard disk with adapter
Make sure the hard disk is securely connected to the printer system board.
Internal print server
If the internal print server does not operate correctly, these are possible solutions. Try one or more of the following:
Check the print server connections
• Make sure the internal print server is securely attached to the printer system board.
• Make sure you are using the correct (optional) cable and that it is securely connected.
Make sure the network software is configured correctly
For information about installing software for network printing, click View User's Guide and Documentation on the
Software and Documentation CD.
Memory card
Make sure the memory card is securely connected to the printer system board.
USB/parallel interface card
Check the USB/parallel interface card connections:
• Make sure the USB/parallel interface card is securely connected to the printer system board.
• Make sure you are using the correct cable and that it is securely connected.
Solving paper feed problems
Paper frequently jams
These are possible solutions. Try one or more of the following:
Check the paper
Use recommended paper and other specialty media. For more information, see the chapter about paper and specialty
media guidelines.
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