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Repeating defects
Do marks occur repeatedly only in one color and multiple times on a page?
Replace the photoconductor(s) if the defects occur every:
• 44 mm (1.7 in.)
• 94 mm (3.7 in.)
Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The cyan, magenta, and yellow
photoconductors must all be replaced at the same time. The black photoconductor can be replaced separately.
Skewed print
Check the paper guides
Move the guides in the tray to the correct positions for the paper size loaded.
Check the paper
Make sure you are using paper that meets the printer specifications.
Solid color pages
The printer may need to be serviced. For more information, contact Customer Support.
Toner fog or background shading appears on the page
A toner cartridge may be defective
Replace the toner cartridge.
Are the photoconductors worn or defective?
Replace the photoconductor(s).
Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The cyan, magenta, and yellow
photoconductors must all be replaced at the same time. The black photoconductor can be replaced separately.
Is there toner in the paper path?
Contact Customer Support.
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