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Using Secure mode.........................................................................................................................146
Troubleshooting.........................................................................................................148
Checking an unresponsive printer...................................................................................................148
Door A will not shut properly............................................................................................................148
Solving printing problems................................................................................................................149
Multiple-language PDFs do not print ........................................................................................................149
Control panel display is blank or displays only diamonds ........................................................................149
Error message about reading USB drive appears....................................................................................149
Jobs do not print.......................................................................................................................................149
Confidential and other held jobs do not print............................................................................................150
Job takes longer than expected to print....................................................................................................150
Job prints from the wrong tray or on the wrong paper..............................................................................151
Incorrect characters print..........................................................................................................................151
Tray linking does not work........................................................................................................................151
Large jobs do not collate ..........................................................................................................................151
Unexpected page breaks occur................................................................................................................151
Solving option problems..................................................................................................................152
Option does not operate correctly or quits after it is installed...................................................................152
Drawers ....................................................................................................................................................152
Finisher.....................................................................................................................................................153
Flash memory card...................................................................................................................................153
Hard disk with adapter..............................................................................................................................153
Internal print server...................................................................................................................................153
Memory card.............................................................................................................................................153
USB/parallel interface card.......................................................................................................................153
Solving paper feed problems...........................................................................................................153
Paper frequently jams...............................................................................................................................153
Print jobs are not routed to the booklet-maker bin....................................................................................154
Paper jam message remains after jam is cleared ....................................................................................154
Page that jammed does not reprint after you clear the jam......................................................................154
Solving print quality problems..........................................................................................................155
Isolating print quality problems.................................................................................................................155
Blank pages..............................................................................................................................................155
Characters have jagged or uneven edges................................................................................................156
Clipped images.........................................................................................................................................156
Dark lines..................................................................................................................................................156
Gray background......................................................................................................................................156
Incorrect margins......................................................................................................................................157
Light colored line, white line, or incorrectly colored line ...........................................................................157
Paper curl .................................................................................................................................................157
Print irregularities......................................................................................................................................158
Print is too dark.........................................................................................................................................158
Print is too light.........................................................................................................................................159
Repeating defects.....................................................................................................................................160
Skewed print.............................................................................................................................................160
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