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5 Press until Jam Recovery appears, and then press .
6 Press until On or Auto appears, and then press .
Solving print quality problems
The information in the following topics may help you solve print quality problems. If these suggestions do not correct
the problem, contact Customer Support. You may have a printer part that requires adjustment or replacement.
Isolating print quality problems
To help isolate print quality problems, print the print quality test pages:
1 Turn the printer off.
2 Load letter- or A4-size paper in the tray in the long-edge orientation.
3 From the control panel, press and hold and while turning the printer on.
4 Release both buttons when Performing Self Test appears.
The printer performs its power-on sequence, and then Config Menu appears.
5 Press until Prt Quality Pgs appears, and then press .
The pages are formatted. Printing Quality Test Pages appears, and then the pages print. The message
remains on the display until all the pages print.
6 After the print quality test pages print, press until Exit Config Menu appears, and then press .
Blank pages
The printer may need to be serviced. For more information, contact Customer Support.
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