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Appendix
A
Troubleshooting and Support
Motion Computing M1400 Tablet PC User Guide 93
No sound is coming from any
speakers.
Audio volume is too low or has
been muted.
Open the Motion Dashboard and
adjust the speaker volume by
sliding the volume slider or
uncheck the Mute button.
PROBLEM
CAUSE SOLUTION
OPERATING SYSTEM
I’ve forgotten my BIOS password
and can’t access my system.
The Tablet PC will let you enter
several passwords incorrectly
before it temporarily locks the
system.
Turn the Tablet PC off and back on
and try re-entering your password
(you can do this as many times as
needed). If you have forgotten
your password, contact Motion
Computing Technical Support for
information about unlocking your
system at
www.motioncomputing.com/
support.
The program I’m working in has
stopped responding, but the
cursor moves and other programs
work.
The program has crashed. Press the Security button (small
button with a key icon) on the
Tablet PC front panel to open the
Task Manager and end the non-
responsive program.
The system seems to be operating
more slowly than usual.
The hard disk drive is full or nearly
full.
Run the Disk Cleanup utility to
clear out unnecessary and
temporary files. Remove
unneeded programs and files.
The disk needs defragmenting. Run Disk Defragmenter to
consolidate files and folders on
the hard drive. Consult the
“Performance and Maintenance”
section of the Microsoft Help and
Support Center.
COMMUNICATIONS
The wireless communication
keeps connecting even when I
don’t want it to.
The default setting is On. Uncheck the wireless checkboxes
in the Motion Dashboard.
Data doesn’t transfer through the
wired Ethernet cable.
The Ethernet cable is not
connected correctly.
Reconnect and check the activity
LEDs next to the LAN (RJ-45)
port. They should flash green and
amber.