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Chapter 8: Troubleshooting 8-5
Voice Messages Troubleshooting Chart
Problem Possible Cause Corrective Action
No Voice
Messages
Firmware does not have
voice capability.
Check firmware on the Digital Board.
•
Power unit OFF and then ON.
•
Scan the Diagnostic Mode tag.
•
Scan Hex 4 and Hex A tags.
Firmware version should appear in
display. Version must be 497-0301951 or
higher to have Voice Messaging feature.
Voice Messages option
turned off.
Toggle Voice Messages Option.
•
Power unit OFF and then ON.
•
Scan Programming Mode tag.
•
Scan Hex 3, Hex 2, and Hex D tags.
This will turn option on if it were off.