Filter
Top Products
8-20 User Assignments
MA4000 Installation Manager User Guide - Revision 6
Group Memberships section
Understanding the Group Assignments
The Group Assignments lets you define call
handling for groups of users.
Groups should contain at least two members. If you create a new group
containing fewer than two members, Installation Manager displays a
warning dialog and will write an error notice to the installation log during
a compile. You can create five types of group assignments:
• Hunt
Group - Circular: An incoming call proceeds through a group
of up to 100 stations until it reaches a not-busy station. Calls to any
member of this group will be processed the same way. The secretary
station is optional. If it exists, the call will be directed to the secretary
station if all the stations in a hunt group are busy.
• Hunt
Group - Pilot: Incoming calls to the pilot number begin the
hunting sequence. Calls to busy stations, other than the pilot number,
receive a busy tone. The secretary station is optional. If it exists, the
call will be directed to the secretary station if all the stations in a hunt
group are busy.
• UCD Group: Incoming c
alls are distributed to a group of up to 100
stations. Calls are distributed to idle stations in a circular pattern, in
the order in which they arrive.
• Pickup Group:
A group of stations with the ability to pick up calls
made to any other member of the group.
• Secretary: A user can be defined as a secretary allowing that user to
be used b
y the group assignment. A secretary can be assigned to
multiple groups (multiple secretary feature), but not as a member of
the Pilot or Circular Hunt groups.
Figure 8-20
Edit User - Group Memberships
Pickup field
In the event a member is already assigned to a hunt or pickup group,
selecting a different template from the list will have the effect of
removing them from the prior hunt/pickup group and adding them to
the new one (only allowed in the case that the new hunt/pickup group is
not already full). In the case where the new hunt/pickup group is full
already, the user will be prompted to either edit the newly selected
pickup group to make room for this member, or add a new pickup group
template. See Figure 8-21, Figure 8-22, and Figure 8-23.