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Service and Support
This information is valid for the United States and Canada
only.
Okidata is firmly committed to the satisfaction of our
customers. If you have a problem that your customer
documentation cannot solve, contact these sources for
service or support:
Your Dealer
Consult the dealer location where you purchased your
OKIFAX, or call 1-800-OKIDATA (1-800-654-3282) for the location
of the nearest Authorized OKIDATA Service Dealer.
■ Prices and minimum charges may vary.
■ Proof of purchase is required for warranty work. Be
sure to retain your purchase documents.
The Okidata Customer Information System
For quick answers to commonly-asked questions, call 1-800-
OKIDATA
(1-800-654-3282). The Okidata Information System
Automated Attendant is available 24 hours a day, 7 days a week.
The system can provide immediate assistance with:
■ Basic Operating Procedures
■ Sales and Service Referrals
■ Parts and Consumable Referrals
■ Product Information
Okidata Faxable Facts
This on-line document retrieval system gives you around-
the-clock access to product and support information through
your fax machine. Call 1-800-654-6651 and follow the
recorded instructions.
Okidata on the Internet
For the latest product information answers to common
questions, and other support, visit Okidata’s Web site:
http://www.okidata.com
Okidata Customer Service Representatives
Call 1-800-OKIDATA (1-800-654-3282) to speak with an Okidata
Customer Service Representative. Please be sure that you are calling
from a telephone close to your OKIFAX, so you can describe your
problem accurately. Our Customer Service Representatives are
trained on all current Okidata products. They can answer your
questions regarding:
■ Installation of your OKIFAX
■ Determination of OKIFAX issues that require service
■ Consumer relations
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