Filter
Top Products
Handbook
|
77
You keep getting reports you do not want.
Check your user function settings and turn off the reports you
do not want. See the “Customizing Features and Operations”
section.
You sent a fax but it was received completely blank.
Make sure that you have loaded your document face down.
The image received on your MFP was very poor
Contact the person sending you the fax and ask them to
change their Transmit Resolution and Type of Original
settings. Ask the person to make a copy of the document on
their fax machine to ensure that it is working properly. Then
ask them to send the fax again. If you still have a problem, try
making a copy of a document on your machine to make sure
it is working properly.
You tried dialing with a One Touch key or an Auto Dial
code but nothing happened.
Make sure that something is programmed into the One Touch
key or Auto Dial code you are using. Check the fax number
to make sure it was entered correctly (see the Dial Directories
chapter). When you are dialing with an Auto Dial code, be
sure to press the Auto Dial key before you enter the code. If
your MFP has the Auto Start feature turned off, you have to
press the Start key before dialing will begin, see the
“Customizing Features and Operations” section.
Your MFP does not answer the phone or receive faxes.
First check to see that the power cord is connected to the AC
outlet. Also check the reception mode you are using. Your
MFP will not automatically receive faxes in manual
answering mode [TEL]. See “Setting the Answering Mode” in
the Installation section.
Your received documents are light or have vertical streaks
on them and you are not out of toner.
Gently wipe the lens surface of your MFP’s LED array and
then see if the machine works properly (refer to “Replacing
the Toner Cartridge”). If your MFP still does not work
properly, remove the image drum unit (refer to “Replacing
the Image Drum Cartridge”), tap the toner cartridge, and
gently shake it 20-30 degrees vertically several times to
redistribute toner. Be careful, some toner may leak from the
cartridge. If this does not work, you may need to replace your
image drum cartridge. Contact your dealer to get a
replacement.