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Troubleshooting 6–5
Fault Messages
If a fault condition occurs in the printer, the status indicator on the control panel
flashes on and off and the message display indicates the specific fault. Fault
messages are summarized in Table 6–1.
Displayed faults fall into one of two categories:
• Operator correctable
• Field service required
For the operator–correctable faults, follow the suggested corrective action in the
fault message description. After correcting the displayed fault, press the CLEAR
key to clear the error message and status indicator and resume printing. If the
fault message reappears, contact your authorized service representative.
NOTE: The
Maintenance Manual
provides more detailed information and
procedures for resolving fault conditions. However, many of the
procedures described there must be performed only by your
authorized service representative.
Fault Messages Requiring Field Service Attention
If a fault is not correctable by the operator, the fault message is followed by an
asterisk (*). This usually indicates that an authorized service representative is
needed. You may try two steps to clear the fault before you call your authorized
service representative:
1. Set the printer power switch to O (off), wait 15 seconds, then turn the printer
on again. Run your print job again. If the message does not appear, it was a
false indication and no further attention is required.
2. If the message reappears, press the CLEAR key. If the message goes away,
it was a false indication and no further attention is required. If the message
reappears, call your authorized service representative.