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Troubleshooting 6–11
Table 6–1 LCD Message Troubleshooting Table (continued)
Displayed Message
Can
User
Correct?
Explanation Solution
RIBBON INK OUT
CHANGE RIBBON
Y
es
The RibbonMinder
program is warning that
the amount of ink in the
ribbon has reached 0%.
Replace ribbon or press CLEAR
for two additional minutes of
printing before the fault displays
again. See “RibbonMinder”
chapter.
UP DRV. SHORT *
No
Hammer driver circuits on
the boards shorted to
ground.
Contact your authorized service
representative.
1
RIB INVLD CMD*
No
Fatal firmware error on
controller board.
Contact your authorized service
representative.
1
RIBBON DRIVE
No
CMX controller does not
detect ribbon drive motor
.
Contact your authorized service
representative.
1
SECURITY CODE
VIOLATION
No
Security code of P
AL on
controller board does not
match code of firmware
on the controller board.
Contact your authorized service
representative.
1
SF ERROR
No
Application software has
violated structured data
field parameters.
Contact your system
administrator.
SHUTL INV CMD*
No
Fatal firmware error on
controller board.
Contact your authorized service
representative.
1
SHUTL INV PARM*
No
Fatal firmware error on
controller board.
Contact your authorized service
representative.
1
SHUTTLE JAM
Yes
No shuttle movement or
shuttle moving at wrong
speed.
Check for obstruction to shuttle, a
twisted ribbon, or forms thickness
lever closed too tightly
. If fault
source is not apparent, contact
your authorized service
representative.
SOFTWARE ERROR *
Cycle power
No
Application software tried
to perform illegal printer
function, or damaged
logic circuits found on
controller board.
Contact your authorized service
representative.
1
STACK OVERFLOW*
No
Fatal firmware error on
controller board.
Contact your authorized service
representative.
1
STACKER FAULT
Yes
Stacker is not functioning
correctly.
Check for obstructions in the
stacker area. If fault persists,
contact your authorized service
representative.
1
STACKER FULL
Yes Power stacker is full of
paper.
Remove paper
.