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Troubleshooting
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[Invalid Winsock version. Please use version 1.1 or higher.] Install the operating system of the com-
puter or copy Winsock from the operat-
ing system CD-ROM.
[No response from the scanner.] • Check whether the machine is con-
nected to the network correctly.
• The network is crowded. Wait for a
while, and then try to reconnect.
[No User Code is registered. Consult your system admin-
istrator.]
Access is restricted with user codes. Con-
sult the system administrator of the ma-
chine.
[Please call your service representative.] An unrecoverable error has occurred in
the machine. Call your service represent-
ative.
[Scanner is in use for other function. Please wait.] A function of the machine other than the
scanner function is being used such as the
copier function. Wait for a while and re-
connect.
[Scanner is not available. Check the scanner connection
status.]
• Check whether the main power
switch of the machine is turned off.
• Check whether the machine is con-
nected to the network correctly.
• Deselect the personal firewall func-
tion of the client computer.
• Use an application such as telnet to
make sure SNMPv1 or SNMPv2 is set
as the machine’s protocol. For details,
see Network Guide.
[
Scanner is not available on the specified device.
] The TWAIN scanner function cannot be
used on this machine. Contact your serv-
ice representative.
[Scanner is not ready. Check the scanner and the options.] Check whether the ADF cover is closed.
[The name is already in use. Check the registered names.] You tried to register a name that is al-
ready in use. Use another name.
[The login user name, login password, or driver encryp-
tion key entered is invalid.]
• Check the login user name, login pass-
word, and driver encryption key.
• Permission to use this function has not
been granted. Contact the machine
administrator.
Message Causes and solutions