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Troubleshooting
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When the Delivery Function Does Not Work
When Stored Files Cannot Be Accessed
Network Cannot Be Browsed When Sending a Scan File
The TWAIN Driver Cannot Be Started
Stored Files Cannot Be Edited
Problems Causes and solutions
The delivery scanner func-
tion screen is not dis-
played.
• If the network TWAIN scanner screen appears when the ma-
chine is switched to scanner mode, press [
Exit
] to switch to the
network delivery scanner screen.
• If the display does not switch from network TWAIN scanner
to network delivery scanner, the delivery scanner settings are
not correct. See p.97 “Initial Scanner Setup”, and then make the
appropriate settings.
Problems Causes and solutions
The stored file is locked
and is not accessible.
The file, which is password protected, is locked because the pass-
word was incorrectly entered ten times. Consult the network ad-
ministrator.
Problems Causes and solutions
The network cannot be
browsed when specifying
the destination folder.
The following machine settings may not be correct:
• IP address
• subnet mask
Check the settings.
See "Connection and Setup", Network Guide.
Problems Causes and solutions
The Scanner Properties di-
alog box cannot be dis-
played.
Advanced encryption has been specified in the extended security
setting. For details about the extended security setting, consult an
administrator.
Problems Causes and solutions
Stored files cannot be de-
leted. File names and pass-
words cannot be changed.
Files cannot be redeliv-
ered.
Limits have been imposed using the available extended security
function. Consult the user administrator.