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1 scanner lid
Troubleshooting_ 3
3. Close the scanner lid. Load the removed pages back into the document
feeder.
Tips for avoiding paper jams
By selecting the correct media types, most paper jams can be avoided.
When a paper jam occurs, refer to the next guidelines.
• Ensure that the adjustable guides are positioned correctly (See "Loading
paper in the tray" on page 3).
Do not overload the tray. Ensure that the
paper level is below the paper
capacity mark on the inside of the tray.
• Do not re
move paper from the tray while your machine is printing.
• Fle
x, fan and straighten paper before loading.
• Do not use creased
, damp, or highly curled paper.
• Do not mi
x paper types in a tray.
• Use only recommen
ded print media (See "Setting the paper size and
type" on page 7).
• Ensure tha
t the recommended side of the print media is facing up in the
tray, or facing down in the multi-purpose tray.
Clearing paper jams
When a paper jam occurs, a warning message appears on the display
screen.
To avoid tearing the paper, pull the jammed paper out slowly and
gently. Follow the instructions in the following sections to clear the
jam.
In tray 1
Click this link to open an animation about clearing a jam.
1. Ope
n and close the front door. The jammed paper is automatically
ejected from the machine.
If the paper does not exit, go to the next step.
2. Pu
ll out tray 1 .
3. Remove the jammed paper by pulling in the direction shown. To avoid
tearing the paper, pull it out gently and slowly.
If the paper does not move when you pull, or if you do not see the paper
in this area, check the fuser area around the toner cartridge (See "Inside
the machine" on page 4).
4. Inser
t tray 1 back into the machine until it snaps into place. Printing
automatically resumes.
In optional tray 2
Click this link to open an animation about clearing a jam.