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Troubleshooting_ 12
Solving other problems
The following chart lists some conditions that may occur and the
recommended solutions. Follow the suggested solutions until the problem is
corrected. If the problem persists, call for service.
Power problems
Click this link to open an animation about power problems.
Replace TR. Belt
Replace with new
Transfer belt unit
The life of the transfer
belt has expired.
Replace the transfer
belt with a new one.
Install a
Samsung-genuine
transfer belt.
Tray[yyy] cassette
Out
Tray[yyy] cassette
is pulled out.
Insert it properly
The tray is not properly
closed.
To close the tray, lower
the rear edge, align it
with the slot, and slide it
into the printer.
Tray[yyy] has a
problem
Communication
problem occurred
with tray[yyy]
The machine cannot
communicate with the
optional tray .
Reinstall the optional
tray. If the problem
persists, call for service.
Tray[yyy] Not
Installed
Tray[yyy] is not
installed. Install it
The optional tray is not
installed.
Reinstall the optional
tray. If the problem
persists, call for service.
Tray2 has a problem
Communication
problem occurred
with Tray2
The machine cannot
communicate with the
optional tray 2.
Check the cable
connecting the machine
and the optional tray 2.
If the problem persists,
call for service.
Tray2 Not installed
Tray2 is not
installed. Install it
The optional tray2 is not
installed.
Install the optional tray
2. If the optional tray 2 is
installed, check the
cable connecting the
machine and the
optional tray 2. If the
problem persists, call
for service.
Updating Data
Please Wait...
• The machine is
updating data.
• This message can
also appear when
printing on paper
smaller than A4, such
as envelope or B5. In
this case, the machine
is adjusting the
settings for best print
results.
Wait a few minutes.
Message Meaning Suggested solutions