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Troubleshooting_ 95
UNDERSTANDING DISPLAY MESSAGES
Messages appear on the control panel display to indicate the machine’s
status or errors. Refer to the tables below to understand the messages’ and
their meaning, and correct the problem, if necessary.
Checking display messages
• If a message is not in the table, reboot the power and try the
printing job again. If the problem persists, call for service.
• When you call for service, provide the service representative with
the contents of display message.
• Some messages may not appear in the display depending on the
options or models.
• [error number] indicates the error number.
• [tray type] indicates the tray number.
• [media type] indicates the media type.
• [media size] indicates the media size.
• [color] indicates the color of toner or imaging unit.
MESSAGE MEANING
SUGGESTED
SOLUTIONS
[COMM. Error] The machine has a
communication
problem.
Ask the sender to try
again.
[Incompatible] The machine has
received a fax from
which is registered as
a junk fax.
The received fax data will
be deleted. Reconfirm
junk fax setup. See page
50
[Line Busy] The receiving fax
machine did not
answer or the line is
already engaged.
Try again after a few
minutes.
[Line Error] Your machine cannot
connect with the
receiving fax machine
or has lost contact
because of a problem
with the phone line.
Try again. If the problem
persists, wait an hour or
so for the line to clear and
try again. Or, turn the
ECM mode on. See page
50.
[Stop Pressed] Stop/Clear has been
pressed during an
operation.
Try again.
BOOTP problem
Auto IP Run
The IP address
assignment is failed.
This happens, when
Auto IP for BOOTP is
set in SyncThru Web
Service.
Change the IP address
assignment method to
DHCP or Static. If you do
not change this option,
the BOOTP server
continually asks to assign
the IP Address.
BOOTP problem
Reconfigure DHCP
The IP address
assignment is failed.
This happens, when
Auto IP for BOOTP is
not set in SyncThru
Web Service.
Change the IP address
assignment method to
DHCP or Static. If you do
not change this option,
the BOOTP server
continually asks to assign
the IP Address.
DHCP problem:
Auto IP Run
The IP address
assignment is failed.
This happens, when
Auto IP for DHCP is
set in SyncThru Web
Service.
Change the IP address
assignment method to
BOOTP or Static. If you
do not change this option,
the DHCP server
continually asks to assign
the IP Address.
DHCP problem
Reconfigure
BOOTP
The IP address
assignment is failed.
This happens, when
Auto IP for DHCP is
not set in SyncThru
Web Service.
Change the IP address
assignment method to
BOOTP or Static. If you
do not change this option,
the DHCP server
continually asks to assign
the IP Address.
Document Jam.
Remove Jam
The loaded original
has jammed in the
ADF.
Clear the jam (See
"Clearing original
document jams" on
page 91).
Door Open.
Close it
The front cover is not
securely latched.
Close the cover until it
locks into place.
MESSAGE MEANING
SUGGESTED
SOLUTIONS